Customer Support

You can use the support options below to ask any questions or concerns you may have about products, errors, etc. Our team will advise you competently.

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Support

Contact our support on weekdays from 10am to 8pm

We always try to offer you the best possible customer support. We usually answer within 24 hours.
The fastest way to reach us is via Discord, where you can also send messages in the public chat.

Frequently Asked Questions

Customer questions

Frequently Asked Questions

Developer questions

How do I contact the customer support?

You can contact our customer support via the points listed above!

How do I create a ticket?

You can create a ticket via our Discord in the #ticket-support channel or on our website via the support button in the order overview.

I no longer have my licence key. What should I do?

In general, you can view all orders with licence keys under My Account! If you still need help, create a ticket with your order number.

How long does it take for my ticket to be answered?

We can’t say exactly, because depending on the problem/question, your ticket also has to be forwarded and this takes time. Also things like illness or holidays can delay the processing! However, you should normally receive a reaction to your ticket within 24 hours during the week.

What status can my order have?

Your order may have the following status:

“Payment pending” – The order has not yet been paid.

“In process” – The payment must be checked manually.

“Completed” – The order is ready and completed.

“On hold” – The order needs to be checked manually.

Where can I see all your vendors?

You can see all the vendors at https://classic.yourmcshop.com/shop-list.

How can I become a developer?

Hier findest du weitere Informationen: https://classic.yourmcshop.com/developer-information

How do I get the developer rank on the Discord server?

As soon as you sell a product on YourMcShop you can get the developer rank via a ticket on our Discord server.

How long does it take for my product to be activated?

The products are checked by us personally. Therefore, the review may take up to 14 working days. However, we try to finish the review as soon as possible!

How do I earn when I sell my products with you?

You will find all the information you need at https://classic.yourmcshop.com/verdienst.

How does the payout work?

You can request a payout in your shop manager!

How long does it take for my requested payout to be made?

The payouts are usually made on a weekly basis. However, this is a manual process, so it may be delayed from time to time.

Do I need a trade as a developer?

Information on business registration and when you need a trade can be found at: https://www.gewerbeanmeldung.de/wann-muss-man-gewerbe-anmelden

What we can offer you!

Quick Support

You will usually receive an answer to your question or problem from our team within 24 hours. We think good communication is important!

Online and accessible since 2018

We have been online and available since 2018. Our team constantly checks the quality and functionality of our products. Reported errors are corrected immediately.

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